Cancellation & refund policy

Template — have local counsel review before launch.

Free cancellation

You may cancel a booking free of charge up to 24 hours before the scheduled pickup time for a full refund of the fare paid.

Within 24 hours & no-shows

Cancellations made within 24 hours of the scheduled pickup, and no-shows, are non-refundable, because the carrier has already been committed to your ride.

Flight delays

We track your flight using the flight number provided at booking and adjust your pickup automatically. Wait time caused by flight delays is included at no extra charge.

Changes

To change a pickup time or location, reply to your confirmation email or write book@uiotransfers.com. We'll accommodate changes where the carrier's availability allows.

How to cancel

Reply to your confirmation email or contact us at book@uiotransfers.com. Refunds are issued to the original payment method.

Quito Airport Transfer is a booking platform. Rides are provided by independent, licensed, airport-authorized carriers we coordinate. We collect payment as the carrier’s booking and payment channel.